Returns, Exchanges, and Refund Policy
If you’re unhappy with your item once received, please email us as soon as possible to review options. Please note, not everything will warrant a refund or replacement. Due to the nature and slight variations of these specialty handmade items, we do not accept returns or offer refunds.
All items are handmade, and therefore some small imperfections may occur. Examples of these may include very small bubbles, slight variations in color from what appears on screen, or other small marks that in no way affect the functionality or overall aesthetics of an item. Returns will not be accepted on the basis of small imperfections such as these.
Refunds/replacements are at the discretion of Clay Lab Designs. Return postage is the responsibility of the customer.
We will process your order within 1-3 business days. All packages are shipped via USPS. Please allow 5-7 days for delivery.
*Due to COVID-19, there have been some slight shipping delays. Please be patient and contact your local Post Office for further information*
Thank you for your continued patience and support.